I've been dealing with a "hi speed internet" connection problem on my home network that has been getting progressively worse. It's now to the point that, at many times, it's no better than a dial up connection. Bad, in other words. Bad and slow. So, I finally work up the energy to call Comcast, because I know it is going to be an ordeal. I sit through their damn automated menu system and push the right buttons, and I finally do get someone to talk to. Lo and behold, this is actually a nice, seemingly helpful person who wants to help me with my problem. Looks to me to be a bad wireless router. If the computers are right next to it, everything is fine. You get 40 feet from it, and things barely work at all. OK, I think I need a new router. After all, this is Comcast's property, they are "leasing" it to me or something. It's their equipment. Finally, the guy on the phone transfers me to someone else called "Xfinity Signature Support." I figure it's now their arm that supports the high speed internet stuff. After talking with this nice, helpful lady for about 10 minutes, I finally figure out that she is attempting to SELL me a support package, which I will have to pay about 20 bucks a month and a one-time sign up fee of $79. All to fix a problem with a service (high speed internet) that I am already paying for from Comcast, that doesn't work, and I want them to fix it. That's all. I am buying something from them that doesn't work. I want it to work. And they send me to some other "fee for service" part of their company that wants to sell me a 20 buck a month, plus a sign up fee, to fix something that doesn't work!
FU, Comcast. Jesus Christ, what happened to a customer focus in American business? Can't they do ANYTHING without trying to soak their customers just a little bit more? Goddamn..... Once I get my energy back, I am going to call back Comcast, and sit through their stupid automated phone menu that takes five minutes before you get to actually talk to a person, and demand someone come out and fix this without requiring me to sign up for some sort of "Signature Service."
The American business mentality sucks so bad. All they can do is think about how to make more money.